Dublin Mail Centre Dublin 12 – Contact, Location & Tracking Help

If you’ve ever tracked a parcel to a sorting centre and wondered whether you can just drive over and pick it up, you’re not alone. The Dublin Mail Centre on Oak Road in Dublin 12 handles millions of letters and packages every year, and knowing the right way to contact An Post or arrange a collection can save you a frustrating detour. This guide covers the official contact numbers, the exact location, what tracking statuses mean, and how to actually get your hands on your mail.

Phone Number: +353 1 7383685 ·
Address: Oak Road, Knockmitten, Dublin 12 ·
Operating Hours: All Year (no specific times published)

Five key data points, each tied to an official or verified source:

The pattern: most public data comes from a third‑party directory rather than An Post itself. That means customers should treat the phone number and hours as a starting point, not gospel.

How do I contact An Post delivery?

Phone numbers for Dublin Mail Centre

• The primary direct number cited for the centre is +353 1 7383685 (TariffNumber directory).
• An Post’s central customer service line for Post and Parcels is 353 (1) 705 7600, available Monday–Friday 9am–5:30pm and Saturday 9am–2pm (An Post official contact page). Some Reddit users report reaching the centre via this number.

Email and online contact forms

• An Post offers a webchat Monday–Friday 9am–5pm and Saturday 9am–2pm (An Post webchat).
• WhatsApp support is available Monday–Friday 9am–5pm for Mails and Parcels enquiries (An Post WhatsApp).
• Self‑service help via OscarBot chatbot runs 24/7 (An Post OscarBot).

The takeaway: start with An Post’s main customer service line (01 705 7600) for any delivery query. Use the direct centre number only if you already have a reference and need to speak to that specific office.

Where exactly is the Dublin Parcel Hub located?

Address of Dublin Mail Centre

• Oak Road, Knockmitten, Dublin, Ireland – this is the registered address of the Dublin Mail Centre (TariffNumber directory).
• An Post’s own video describes the centre as “located on the Naas Road” (YouTube – An Post Dublin Mail Centre). Oak Road is a side road off the Naas Road, so both descriptions match.

Nearby landmarks

• Crumlin Post Office is a known An Post branch close to the centre, often used as a reference point.
• The GPS coordinates are 53.3256, -6.3702 (TariffNumber geolocation).

The pattern: the centre sits in an industrial area south‑west of Dublin city centre, easily reachable via the Naas Road (R110). There’s no public walk‑in counter, so don’t turn up without an appointment.

Can I collect mail from a mail centre?

Conditions for collection

• Collection is allowed only after contacting An Post first to arrange it (An Post Contact). You cannot simply walk in.
• Undelivered mail can be collected at the local delivery office (not necessarily the sorting centre itself).

Required identification

• Proof of identity – typically a photo ID and proof of address – is required (An Post Help).
• If collecting on behalf of someone else, you’ll need their written authorisation.

The implication: never drive to the centre without first confirming your parcel is there and that a staff member is available. The nearest post office (e.g., Crumlin) is often a better first stop.

What does it mean if your parcel is at the hub?

Understanding hub status

• “Arrived at Hub” means the parcel has reached the sorting facility and is awaiting processing (An Post Track & Trace).
• An Post’s tracking page lets you check up to 5 items at once (An Post tracking).

What happens next

• The parcel will be sorted and dispatched to the local delivery office (YouTube – An Post Dublin Mail Centre).
• Domestic deliveries within Ireland typically take 1–3 business days from hub to door (Parcel Monitor guide).

What this means: “at the hub” is a normal step. If tracking stays on that status for more than 3 days, contact An Post – it may indicate a customs hold or sorting backlog.

What is the Dublin 12 postal code area?

Dublin 12 districts

• Dublin 12 covers suburban areas including Crumlin, Drimnagh, Walkinstown, and parts of Bluebell and Kimmage. The Dublin Mail Centre is within this postal district.

Postal code format

• Irish postal codes use the format D12 + 4‑character alphanumeric code (e.g., D12 YN30). The “D12” prefix identifies the Dublin 12 district.

The trade‑off: knowing your Eircode helps An Post track parcels accurately, but the Dublin Mail Centre itself does not have a published Eircode for direct correspondence.

How to collect your parcel from Dublin Mail Centre: step‑by‑step

1. Check tracking – Use An Post’s Track & Trace to confirm your parcel is at the Dublin Mail Centre.
2. Call An Post customer service at 01 705 7600 (Monday–Friday 9am–5:30pm, Saturday 9am–2pm) and ask whether collection is possible (An Post contact).
3. Arrange an appointment – you cannot collect without prior arrangement.
4. Prepare ID – bring a photo ID and proof of address. If collecting for someone else, bring a signed authorisation.
5. Travel to the centre at Oak Road, Knockmitten, Dublin 12. Use the Naas Road as the main route.
6. Present your ID and tracking number at the office. Expect to sign for the parcel.

The catch: the centre has no public walk‑in counter. Without an appointment, you’ll be turned away. Always confirm before you go.

What we know and what’s unclear

What others say

“I called 01 705 7600 and they gave me the tracking update. The Dublin Mail Centre is the main sorting centre for the region.”

– Reddit user (r/ireland), reported phone number 01 705 7600

“An Post has invested €15 million in a new Global Parcel Hub in Dublin to handle the increase in e‑commerce parcels.”

– An Post press release (2021)

“The Dublin Mail Centre is An Post’s largest sorting centre, processing millions of letters through conveyor belts and sorting machines.”

– An Post official video (YouTube)

The pattern: public knowledge is patchy. Forums fill gaps that An Post doesn’t officially address, especially around direct contact numbers and collection procedures.

For anyone waiting on a parcel that’s stuck at the Dublin Mail Centre, the choice is clear: call An Post’s customer service line, confirm the status, and arrange redelivery or collection. Without that step, you risk a wasted trip and a longer delay.

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Frequently asked questions